Terms and Conditions
Please read the following paragraphs and tick the box to confirm that you have read and agree to the terms and conditions set out below.
• Deposit - To secure a booking a non-refundable deposit is payable in advance. A booking is not secure until a deposit has been processed. Deposits are not charged to your account unless you cancel a booking (see our cancellation policy below) and will be payable as part of your account. Email or fax us your booking on the secure form we have sent to you. Fax to +855 63 963 400.
• A 3% fee is payable for all credit card transactions.
• Room Rates - Prices are quoted at rate per person per night including VAT. Rates and tour costs are subject change and should be confirmed at the time booking.
• Cancellations - Cancellations must be made within 24 hours of the booking date. In the event of a no show or late cancellation you will be charged for the rooms you booked if we are unable to secure another booking. This will be at a rate no greater than the published rates range on our website by the number of rooms booked. We reserve the right to charge for early departure at the full rate booked be it per room night or package rate per person.
• Refunds and substitution – TRG will not substitute or refund any part (or whole) of a booking or service that is not used during the course of your stay.